Salesforce Certified Service Cloud Consultant Mock Exam

Salesforce Certified Service Cloud Consultant Mock Exam –

Service Cloud Quiz

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Service Cloud Quiz

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Question 1

Auto Response rules work on which objects?

A	Accounts and Opportunity
B	Leads and Cases
C	Leads and accounts
D	Accounts and Cases

Question 2

Which of the following are options when transferring accounts (Multiple correct answers)

A	Transfer custom objects
B	Transfer closed cases
C	Transfer open cases
D	Transfer open opportunities
E	Transfer closed opportunities
F	Keep Account Teams

Question 3

All of the following objects may have a queue EXCEPT:

A	Accounts
B	Custom Objects
C	Leads
D	Cases

Question 4

Case Assignment Rules are based on elapsed time

A	True
B	False

Question 5

When a Self Service Portal User adds a Case Comment the following actions take place:

A	A Workflow rules is activated
B	None of the above
C	An Assignment Rule is Activated
D	An email is automatically sent to the case owner

Question 6

Which of following is granted by the Manage Cases Permission (Select the four that apply)?

A	Set support business hours
B	Set up Email-to-Case
C	Create, Edit, and Delete custom fields on the Case Object
D	Edit the Support settings
E	Mass Transfer Cases

Question 7

Portal Users can Customize Report Results.

A	False
B	True

Question 8

Using Import Wizard you can import Asset records at a time

A	100,000
B	1000
C	You cannot import Assets via Import Wizard
D	5000
E	50,000

Question 9

Customer Portal Users can Run Reports if: Choose one answer:

A	All of the above
B	Their Profile includes the Run Reports Permission
C	Have access to the Public Report Folder
D	They have the Admin Privileges

Question 10

From any Case List Page the Administrator can Mass Update "Multiple Cases" at once:

A	True
B	False

Question 11

Which of the following utilize the "Automated Case User" (Select all that apply):

A	When a case is automatically assigned using assignment rules this user is listed in the case history
B	When a case is created via Email-To-Case this user is assigned as the case owner
C	When an email notification is triggered via workflow this user is listed in the case history
D	When a case is created via Web-To-Case this user is listed in the case history
E	When a case is escalated this user is listed in the case history

Once you are finished, click the button below. Any items you have not completed will be marked incorrect. Get Results

There are 11 questions to complete.

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Gopal Das

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He is a technology evangelist, Salesforce trainer, blogger, and working as a Salesforce Technical Lead. After working in Java based project implementation, he jumped to the Salesforce system on a whim and never looked back. He fell in love with Salesforce’s flexibility, scalability, and power. He expanded his knowledge of the platform and became a Certified App Builder, Administrator, Platform Developer I, SalesCloud Consultant while leading the Salesforce implementation and technology needs. He has worked in a wide variety of applications/services like desktop, web and mobile applications.

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Service Cloud Quiz

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