Difference between Sales Cloud and Service Cloud?
Sales Cloud:
i) “Sales Cloud” refers to the “sales” module in salesforce.com.
ii) It includes Leads, Contacts, Opportunities, Products, Pricebook, Campaigns etc.
iii) It includes features like web-to-lead, lead assignment rule and auto response rule.
iv) It is designed to provide end to end sales process solution.
Service Cloud:
i) “Service Cloud” refers to the “service” module in salesforce.com.
ii) It includes Account, Contacts, Cases, Solutions etc.
iii) It includes features like web-to-Case, case assignment rule and auto response rule.
iv) It is designed to provide end to end support process solution.
Gopal Das
Founder at GopalDas.Org
He is a technology evangelist, Salesforce trainer, blogger, and working as a Salesforce Technical Lead. After working in Java based project implementation, he jumped to the Salesforce system on a whim and never looked back. He fell in love with Salesforce’s flexibility, scalability, and power. He expanded his knowledge of the platform and became a Certified App Builder, Administrator, Platform Developer I, SalesCloud Consultant while leading the Salesforce implementation and technology needs. He has worked in a wide variety of applications/services like desktop, web and mobile applications.
Latest posts by Gopal Das (see all)
- Salesforce Certified Platform Developer I – Winter ’18 Release Exam - November 23, 2017
- Salesforce Certified Platform App Builder – Winter ’18 Release Exam - November 22, 2017
- Salesforce Certified Administrator – Winter’ 18 Release Exam - November 21, 2017
