Difference between Sales Cloud and Service Cloud?
i) “Sales Cloud” refers to the “sales” module in salesforce.com.
ii) It includes Leads, Contacts, Opportunities, Products, Pricebook, Campaigns etc.
iii) It includes features like web-to-lead, lead assignment rule and auto response rule.
iv) It is designed to provide end to end sales process solution.
i) “Service Cloud” refers to the “service” module in salesforce.com.
ii) It includes Account, Contacts, Cases, Solutions etc.
iii) It includes features like web-to-Case, case assignment rule and auto response rule.
iv) It is designed to provide end to end support process solution.
Founder at GopalDas.Org
He is a technology evangelist, Salesforce trainer, blogger, and working as a Salesforce Technical Lead. After working in Java based project implementation, he jumped to the Salesforce system on a whim and never looked back. He fell in love with Salesforce’s flexibility, scalability, and power. He expanded his knowledge of the platform and became a Certified App Builder, Administrator, Platform Developer I, SalesCloud Consultant while leading the Salesforce implementation and technology needs. He has worked in a wide variety of applications/services like desktop, web and mobile applications.
Latest posts by Gopal Das (see all)
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